Holiday Inn Express Portsmouth – North by IHG

Location was great, hotel and rooms were clean, food was nice.

Overall everything was as it should be. The friendly staff. Smooth check in. Ample parking at very reasonable cost. Welcoming for pets and the little gift bag for them on arrival. Any requests were meet with a very prompt response. Dinner was very good but there was a lack of vegetarian choices. Breakfast was very nice not the usual overcooked or cold food. Good quality.

Room requested looking inwards to the courtyard and therefore was quiet - we did not hear the motorway at all. Large comfortable room with large comfortable bed and very clean bathroom with great lighting. Open reception area with small bar and access to quite large restaurant area. Good range of food available in restaurant (as per menu - although not tried). Breakfast as buffet style with good choices overall and food of more than satisfactory quality.

The breakfast was very good with plenty to choose from. Lisa is an excellent host, she greeted us every day, very knowledgeable, nothing was too much for her. She ensured we had everything required.

A big thank you to Lisa who welcomed us on Christmas morning for breakfast. She was wonderful, even remembered us on the following two mornings. She showed us to a table and helped us with the allergen list as I am allergic to milk. Well done Lisa for making us feel so welcome and for giving up Christmas morning with your family so we could spend Christmas with ours. Thank you.